01312cam a2200277 4500 2357475999 TxAuBib 20130408120000.0 120921s2013||||||||||||||||||||||||eng|u 2012038225 9780307956392 0307956393 (OCoLC)798613602 DLC eng DLC BTCTA BDX OCLCO YDXCP UPZ HHO IUK MLY TxAuBib Heath, Chip. Decisive [BOOK] : how to make better choices in life and work / Chip Heath and Dan Heath. 1st ed. New York : Crown Business, 2013. 316 p. ; 22 cm. Includes bibliographical references (pages [255]-256) and index. The four villains of decision-making -- Avoid a narrow frame -- Multitracking -- Find someone who's solved your problem -- Consider the opposite -- Zoom in, zoom out -- Ooch -- Overcome short-term emotion -- Honor your core priorities -- Bookend the future -- Set a tripwire -- Trusting the process. The authors introduce a four-step process designed to counteract the biases that inevitably creep into the decision-making process. 20130905. Decision making. Heath, Dan, 1973-